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Senior Debt Collector

Senior Debt Collector

  • Responsible for day to day Recovery functions of the department.
  • Conduct initial outbound Recovery calls within 5 days of assignment date.
  • Initiate appropriate and timely follow-up with the FCL to postpone, suspend and/or resume legal action.
  • Initiate appropriate and timely follow-up with other areas and/or vendors.
  • Make outbound calls a minimum of every 15-days or as needed on assigned loans.
  • Work assigned Recovery queue or call lists daily ensuring all tasks are closed on or before the target completion date.
  • Within the LM Module in MS, open and close workout options as required.
  • Analyze and review documents then identify appropriate workout options.
  • Negotiate and setup acceptable up-to-date arrangements.
  • Obtain appropriate approvals on all recovery workouts prior to implementing.
  • Timely follow-up with customers, 3rd parties or others to ensure all deliverables have been met.
  • Thoroughly document MortgageServ with all efforts pertaining to an account.
  • Take inbound calls.
  • Work assigned CIT’s daily to ensure all are responded to by the Target Completion Date.
  • Review and work Unapplied Report daily.
  • Monitor Repay Plans to ensure adherence and make follow-up or reminder calls as needed.
  • Identify and implement methods to improve operational efficiency and expense reduction through automation, workflow and enhanced services.
  • Complete assigned tasks by their due date.
  • Call back all voice mail messages by end of each day.
  • Review and respond to all emails by the end of each day
  • Inform management of any unresolved issues that need attention.
  • Adhere to company policies and procedures as well as other laws and regulations.
  • Other duties as assigned by management.
  • Regular, consistent, and predictable attendance is an essential function of this job.

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I have been supported and encouraged by everyone I work with on a daily basis. Every passing day I know I made a good move by joining the organization.”
Abe Rivera
Abe Rivera, Development Manager, Learning and Development
Development Manager, Learning and Development
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